Refund Policy

effective september 24, 2026 · applies to all peculiar systems products

The short version: every product lets you see the real thing before you pay — a free sample list, a free example report, a preview of your designs. Because of that, data and work already delivered aren't refundable; anything we failed to deliver as promised is fixed or refunded in full.

Data feeds — FirstFile & PreOpen

Try before you buy is built in: both products give you a real, free sample of the exact data before any payment — that's your evaluation period.
Delivered data is consumable, so payments for delivered feed periods are not refundable.
You can cancel anytime: cancellation stops all future billing, and your feed runs to the end of the paid period.
If we fail to deliver your feed for a sustained period (upstream registry outages included), we credit or refund the affected time — just email us.

Custom-quoted research projects

This covers all research engagements quoted per brief — including BatchMatch manufacturer-sourcing searches.

You pay a fixed quote agreed up front, and only for work we can actually deliver — if we can't deliver it (for BatchMatch: at least five qualified manufacturer matches), you pay nothing.
Quality guarantee: if more than 10% of the records in a delivered dataset turn out to be invalid, we replace the affected rows or refund them proportionally — your choice.
A delivered dataset that matches the agreed brief is not otherwise refundable (it's data — it can't be returned).

ShopOffen — free accessibility pre-checks (European Accessibility Act)

ShopOffen is free — there is nothing to pay, so there is nothing to refund.
It is an automated pre-screen, not a conformity certificate or legal advice; no report guarantees the outcome of market-surveillance proceedings.

DryRun — DOT document pre-audits

You see the findings count and severity summary before paying — the preview is the evaluation. If you don't pay, you don't get the full report and owe nothing.
After payment the full ranked report is delivered; being informational work product, it is not refundable once delivered.
If we miss the promised 3-business-day turnaround, tell us — we'll make it right with a discount or a refund.
DryRun reviews the documents you send; it is not legal advice, and no report guarantees the outcome of any government audit or inspection.

ShipShots — app-store screenshots

You pay only after you've seen the first two shots — the preview is the evaluation.
After payment you get the revision round included in the price; once you approve the final set, the work is complete and not refundable.
If we miss the promised turnaround, tell us — we'll make it right with a discount or a refund.

InvoiceIn — API credit packs

Credits are prepaid units: one processed invoice consumes one credit, whatever outputs you request, and a file carrying several invoices consumes one per invoice. The free trial allowance (100 invoices, valid 30 days) and the no-key demo quota carry no refund rights.
Unused credits from a pack are refundable in full within 14 days of purchase if the API was unavailable or could not process a supported format you sent us. Consumed credits are not refundable.
Paid credits never expire while your key is active. If we ever retire the service, you get 60 days' notice and a refund of unused credits at the pack's per-credit price.
Validation results are informational, produced with the rule sets as published by their standards bodies at the time of processing; a counterparty or authority disagreeing with a result is not a refund ground.

One-off digital purchases

Some products are one-time digital purchases for individuals (for example, a personal report). These are delivered instantly: if the product fails to generate or arrives broken, we fix it or refund in full — just reply to your receipt. Once a working report has been delivered, it's not otherwise refundable.

The human clause

Edge cases exist. If something genuinely went wrong with your order and this page doesn't cover it, write to contact@peculiar.systems — a person reads it, and we'd rather be fair than technically right.

For business purchases, statutory consumer cooling-off periods do not apply. If you buy as an individual consumer, digital content is delivered immediately at purchase, and by requesting immediate delivery you consent to waive the statutory withdrawal period to the extent the law allows. Nothing in this policy limits rights that cannot be limited by applicable law.